Complaint Handling


We understand that issues can arise from time to time, and we are committed to providing a transparent and efficient process to ensure that your feedback is heard and acted upon. Whether you have experienced a problem with building works occurring on a nearby property, a CODE HQ service-related problem, encountered a breakdown in communication, or have any other matter to bring to our attention, this area is designed to facilitate a smooth and satisfactory resolution.


We take all complaints seriously, and we are here to listen, learn, and make things right. Complaints will be handled in accordance with our Complaint Handling Policy.

How to Lodge a Complaint


IMPORTANT: If your complaint relates to criminal activity, or if you or your property are in danger, contact 000 immediately. Otherwise please follow the following steps.

  1. Fill out all required information in the "Complaint Details" form on this page.

  2. Be as descriptive with your complaint as possible, including:
  3. Any special assistance you require.
  4. The property address associated with the complaint.
  5. The nature of your complaint.
  6. Whether you have previously raised this complaint with us.
  7. The desired outcome you seek.
  8. Copies of any supporting documentation or information.

  9. Hit SUBMIT and await a response (typically 3-5 business days).

Complaint Details

Contact us any time

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